Remote TAM: AI SaaS Growth & Retention

CorralData; United States; Remote; USD 120,000; Full time

Benefits offered by this job

Healthcare

PTO

Life insurance

Full remote flexibility

Job summary

A data analytics company is hiring a Technical Account Manager to oversee customer success and program expansion across 10-15 mid-market accounts. Candidates should have 3+ years in SaaS roles and expertise in customer relationships. The role emphasizes driving adoption of AI features, project management capabilities, and ensuring customer satisfaction. This position offers a competitive salary of $120,000 plus commissions, with full remote flexibility in the Eastern and Central Time Zones.

Qualifications

• 3+ years in customer-facing SaaS roles, ideally with exposure to AI or analytics.
• Exceptional communication skills and ability to build relationships with diverse stakeholders.
• Strong project management abilities: organized and detail-oriented.

Responsibilities

• Own customer success, retention, and expansion for 10-15 accounts.
• Stay on top of all customers' projects and needs.
• Drive adoption of AI-powered features and identify underutilized capabilities.

Skills

Customer-facing skills

Communication skills

Project management

Retention strategy

AI knowledge

Job description

A data analytics company is hiring a Technical Account Manager to oversee customer success and program expansion across 10-15 mid-market accounts. Candidates should have 3+ years in SaaS roles and expertise in customer relationships. The role emphasizes driving adoption of AI features, project management capabilities, and ensuring customer satisfaction. This position offers a competitive salary of $120,000 plus commissions, with full remote flexibility in the Eastern and Central Time Zones.