Senior TAM — AI Security, Enterprise Growth, Equity

Refractal Ltd; New York (NY); Presencial; USD 125 000 - 185 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension contribution

Private medical and dental cover

Visa and relocation support

Competitive equity

Resumo da oferta

Refractal Ltd is seeking a Technical Account Manager to look after US customers post-signing, lead onboarding, drive adoption and manage renewals and expansions. You will ensure customers realize measurable value from our AI security product.

In this role you will troubleshoot integrations, coordinate with engineering, run business reviews with stakeholders, and collaborate with Account Executives to identify expansion opportunities.

Qualificações

• 5+ years in technical account management or similar in B2B software, ideally security.
• Solid technical grounding in cloud, APIs, identity and SaaS integrations.
• A record of strong retention and expansion across enterprise accounts.
• Composure with senior stakeholders during escalations.
• Clear written and spoken communication.

Responsabilidades

• Lead onboarding and implementation plans with customers' security, risk and AI teams, alongside our Forward Deployed Engineer.
• Act as the technical point of contact: troubleshoot integrations, manage escalations and coordinate fixes with engineering.
• Track adoption and outcomes, and run regular business reviews with customer stakeholders.
• Own renewals and identify expansion opportunities with our Account Executives.
• Turn customer feedback into clear product requirements, and build the playbooks and documentation behind technical account management.

Conhecimentos

Technical account management

Customer success

B2B software

Security knowledge

Stakeholder management

Descrição da oferta de emprego

Refractal Ltd is seeking a Technical Account Manager to look after US customers post-signing, lead onboarding, drive adoption and manage renewals and expansions. You will ensure customers realize measurable value from our AI security product.

In this role you will troubleshoot integrations, coordinate with engineering, run business reviews with stakeholders, and collaborate with Account Executives to identify expansion opportunities.