AI Technical Account Manager

Santriya Technologies; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Santriya Technologies is seeking an AI Technical Account Manager to serve as a trusted technical advisor and relationship owner for enterprise AI clients. The TAM will bridge client business goals with AI technical delivery, ensuring adoption, satisfaction, and long-term account growth.

You will manage strategic technical relationships, conduct reviews, translate requirements into solutions with architects and delivery teams, and drive adoption while identifying risks and growth opportunities

Responsibilities

• Manage strategic technical relationships with enterprise and mid-market AI clients
• Conduct regular business reviews, health checks, and technical roadmap sessions with client stakeholders
• Translate client requirements into technical solutions with support from solution architects and delivery teams
• Proactively identify adoption risks and develop mitigation plans
• Coordinate cross-functional teams (implementation, data science, support) to resolve client issues
• Track key account KPIs, usage metrics, and success milestones
• Prepare and deliver executive-level presentations on AI value realisation
• Support upsell and cross-sell opportunities by identifying expansion use cases
• Manage client escalations and ensure SLA compliance
• Maintain deep knowledge of Santriya Technologies' AI product and service portfolio
• Gather client feedback and relay insights to product and delivery teams

Job description

Job Summary

Santriya Technologies is seeking an AI Technical Account Manager (TAM) to serve as a trusted technical advisor and relationship owner for enterprise AI clients. The TAM will bridge client business goals with AI technical delivery, ensuring adoption, satisfaction, and long-term account growth.

Responsibilities

• Manage strategic technical relationships with enterprise and mid-market AI clients
• Conduct regular business reviews, health checks, and technical roadmap sessions with client stakeholders
• Translate client requirements into technical solutions with support from solution architects and delivery teams
• Proactively identify adoption risks and develop mitigation plans
• Coordinate cross-functional teams (implementation, data science, support) to resolve client issues
• Track key account KPIs, usage metrics, and success milestones
• Prepare and deliver executive-level presentations on AI value realisation
• Support upsell and cross-sell opportunities by identifying expansion use cases
• Manage client escalations and ensure SLA compliance
• Maintain deep knowledge of Santriya Technologies' AI product and service portfolio
• Gather client feedback and relay insights to product and delivery teams