Founding AI TAM — Growth & Renewals

Inworld, Inc.; Mountain View (CA); On-site; USD 170,000 - 210,000; Full time

Job summary

Inworld, Inc. is seeking a Founding Technical Account Manager for the USA to own a portfolio of customers, drive renewals, and expand usage of our real-time AI inference platform.

The role blends technical account management with business strategy, requiring close collaboration with Sales and Engineering to ensure customer success. The position is based in the SF Bay Area/Mountain View, with on-site work a few days per week; remote candidates will be considered.

Qualifications

• 4+ years in technical account management, customer success or similar customer‑facing role at a software company.
• Proven track record of owning renewals and growing accounts, with contract negotiation experience.
• Ability to have credible conversations with engineers and business stakeholders.

Responsibilities

• Own renewals across your book of accounts and close renewals on time.
• Identify and execute expansion within existing customers and with Sales to close larger opportunities.
• Learn products in depth and serve as a trusted technical point of contact for customers.
• Build relationships with multiple stakeholders at each account, from engineers to decision-makers.
• Track usage and engagement to spot risk early and act quickly to protect renewals.
• Run regular check-ins and business reviews to demonstrate value and set future goals.
• Leverage AI tools for account research, meeting prep and follow-ups to increase efficiency.
• Share customer feedback and feature requests with Product and Engineering.

Skills

Renewals ownership

Account expansion

Technical conversations

CRM proficiency

Cross-functional collaboration

Strong communication

Account health monitoring

Tools

CRM systems

Job description

Inworld, Inc. is seeking a Founding Technical Account Manager for the USA to own a portfolio of customers, drive renewals, and expand usage of our real-time AI inference platform.

The role blends technical account management with business strategy, requiring close collaboration with Sales and Engineering to ensure customer success. The position is based in the SF Bay Area/Mountain View, with on-site work a few days per week; remote candidates will be considered.