Azure Application Support Engineer (L3 Support & SQL)

Softensity Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Softensity Inc. is seeking an experienced Application Support Engineer to troubleshoot Azure-based issues and optimize SQL-driven workflows. You will support a cloud platform, investigate production incidents, and collaborate with engineering to improve reliability and performance.

Strong English communication is essential for global collaboration. Ideal candidates have hands-on Azure expertise, experience with monitoring tools, and a proactive approach to automation and efficiency in support

Qualifications

• 3+ years in Application Support, Production Support, or Technical Operations.
• Strong hands-on Microsoft Azure experience.
• Experience with Azure Portal, Monitor, Application Insights, and Log Analytics.
• Intermediate SQL skills for database investigation.
• Experience supporting APIs and web-based applications.
• L3 support experience and end-to-end incident management.
• Excellent English communication skills.

Responsibilities

• Support a large-scale, cloud-based business platform.
• Troubleshoot complex production issues and improve application reliability.
• Collaborate with engineering teams to optimize performance and reduce incidents.

Skills

Azure

SQL

APIs

Incident management

English communication

Tools

ServiceNow

Jira Service Management

Job description

Are you an experienced Application Support Engineer with strong Azure troubleshooting and SQL skills? This could be your next opportunity!

We’re looking for a professional to support a large-scale, cloud-based business platform, troubleshoot complex production issues, and collaborate with engineering teams to ensure application reliability and performance.

What We’re Looking For

• 3+ years of experience in Application Support, Production Support, or Technical Operations.


• Strong hands-on experience with Microsoft Azure.


• Experience with Azure Portal, Azure Monitor, Application Insights, and Log Analytics.


• Intermediate SQL skills for database investigation and troubleshooting.


• Experience supporting APIs and web-based applications.


• L3 support experience and end-to-end incident management skills.


• Strong communication skills and advanced English proficiency.


• Contribute to practical AI-driven improvements that streamline support operations, reduce repetitive work, and improve response quality

Nice to Have

• Microservices, DevOps, Python, or automation experience.


• Familiarity with ServiceNow, Jira Service Management, or similar tools.


• 100% remote opportunity for professionals based in LATAM.


• Work with enterprise-scale cloud applications.


• Tackle challenging production issues and collaborate with engineering teams.


• Contribute to automation and continuous improvement initiatives.