Remote Systems Administrator I | IT Support

Itsasap; Holiday (FL); A distancia; USD 9600 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Flexible Benefit Reimbursement (Dental

Paid Time Off (starts at 15 days per)

Descripción de la vacante

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support, performing hands-on troubleshooting and system updates to uphold our high service standards. The role covers workstation OS issues, printer problems, and line-of-business apps while coordinating with vendors as needed.

Ideal candidates have 3+ years in IT support, experience with Windows and Mac OS, virtualization, AD, and MSP exposure.

Formación

• Minimum three years IT support experience.
• Experience with MSPs is highly desirable.
• Ability to pass online behavior and cognitive assessments.
• NBI Clearance may be required for PH applicants.

Responsabilidades

• Resolve workstation operating system issues.
• Troubleshoot printer problems.
• Handle standard business applications issues (Office, etc.).
• Triage line-of-business apps (SAGE ERP, QuickBooks) issues; coordinate vendor support when needed.
• MS 365 administration tasks.
• Server issues resolution and basic networking support.
• Serve as escalation point for field technicians.

Conocimientos

Customer service

Troubleshooting

English communication

Herramientas

Windows Server 2016-2025

VMware

Hyper-V

MS Office

Active Directory

Backup software

Endpoint cybersecurity

Descripción del empleo

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support, performing hands-on troubleshooting and system updates to uphold our high service standards. The role covers workstation OS issues, printer problems, and line-of-business apps while coordinating with vendors as needed.

Ideal candidates have 3+ years in IT support, experience with Windows and Mac OS, virtualization, AD, and MSP exposure.