IT Support Specialist — Onsite & Remote, MSP-Ready

Intelligent Technical Solutions; Roseville (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company‑paid training and certification

Supplemental Life Insurance

Supplemental Health Plans (Employee‑p​

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician II to deliver on‑site and remote IT support, handling systems updates, troubleshooting, and customer care. You will play a key role in maintaining high service standards and assist with a range of tasks from workstation issues to vendor‑assisted applications.

Responsibilities include resolving OS, printer, and standard app issues, plus basic M365, server, and network issues.

Qualifications

• Willing to work full‑time on‑site, at the office or client locations.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Basic experience with Microsoft Entra Admin Center.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application support.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic M365 Administration
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

Mac troubleshooting

Helpdesk support

M365 admin

Active Directory

Network basics

MSP experience

IT certifications

Driver's license

Tools

SAGE ERP

QuickBooks

Backup software

Windows Server

Job description

Intelligent Technical Solutions is seeking a collaborative Technician II to deliver on‑site and remote IT support, handling systems updates, troubleshooting, and customer care. You will play a key role in maintaining high service standards and assist with a range of tasks from workstation issues to vendor‑assisted applications.

Responsibilities include resolving OS, printer, and standard app issues, plus basic M365, server, and network issues.