Remote Systems Administrator - Escalated Support & Networking

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Paid holidays, vacation, and sick days

Job summary

A technology solutions provider is seeking a remote Systems Administrator to troubleshoot escalated issues with client equipment and applications. This role involves coordinating critical client communications and documenting solutions while mentoring technicians. Candidates should have at least 2 years of experience in a Tier II or System Administrator role, knowledge of Windows Active Directory, and be proficient in troubleshooting various technologies. Competitive benefits include medical, dental, vision insurance, and a 401(k) plan with matching.

Qualifications

• At least 2 years in a Tier II or System Administrator role is required.
• Knowledge and experience with Windows Active Directory domains required.
• Familiarity with Microsoft Entra, Intune, and Google Workspace management.

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, and mobile devices.
• Act as the owner of critical client issues and outages, coordinating communication.
• Document customer issues, troubleshooting steps, and resolutions.

Skills

Troubleshooting Windows Active Directory

Printer troubleshooting

Proficient with TCP/IP protocols

Experience with VoIP technologies

Education

One-year certificate from a college or technical school

Job description

A technology solutions provider is seeking a remote Systems Administrator to troubleshoot escalated issues with client equipment and applications. This role involves coordinating critical client communications and documenting solutions while mentoring technicians. Candidates should have at least 2 years of experience in a Tier II or System Administrator role, knowledge of Windows Active Directory, and be proficient in troubleshooting various technologies. Competitive benefits include medical, dental, vision insurance, and a 401(k) plan with matching.