Proton System Administrator

The Reynolds and Reynolds Company; Dayton (OH); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision insurance

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

A leading technology company is seeking a Systems Administrator to join their remote team. The successful candidate will be responsible for troubleshooting and resolving complex issues related to customer equipment, and will provide mentoring to onsite and help desk technicians. Applicants should have at least 2 years of experience in a similar role and a strong knowledge of Windows Active Directory. The position offers a comprehensive benefits package that includes medical, dental, 401(k) matching, and paid time off.

Qualifications

• Minimum of 2 years in a Tier II or System Administrator role.
• Expertise in troubleshooting network and local printers and scanners.
• Familiarity with Microsoft Entra, Intune, and Google Workspace.

Responsibilities

• Troubleshoot and resolve issues with customer equipment.
• Act as the owner of critical client issues and outages.
• Document customer issues and resolutions in the ticketing system.

Skills

Windows Active Directory

TCP/IP protocols

Printer troubleshooting

Wireless troubleshooting

VoIP

Education

Certificate from a college or technical school

Job description

Job Details

This is a remote position

Shift: 6am-3pm EST

Responsibilities

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to:

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.

Requirements

• At least 2 years in a Tier II or System Administrator role is required
• One-year certificate from a college or technical school is a plus
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.