Proton System Administrator

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

A leading technology solutions provider is seeking a remote Systems Administrator in Raleigh, NC. This individual will handle escalated troubleshooting and administration directly for clients at all IT service levels. The position requires at least 2 years of experience in a similar role, strong knowledge of Windows Active Directory, and proficiency in TCP/IP protocols. Benefits include medical insurance, a 401(k) with matching, and paid time off.

Qualifications

• At least 2 years in a Tier II or System Administrator role is required.
• Knowledge and experience with Windows Active Directory domains required.
• Proficient with TCP/IP protocols and related hardware.

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations and servers.
• Act as the owner of critical client issues and outages.
• Document customer issues, troubleshooting steps, and resolutions.

Skills

Troubleshooting

Windows Active Directory

TCP/IP protocols

Network and local printer troubleshooting

VoIP

Education

One-year certificate from a college or technical school

Job description

Responsibilities

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to:

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.

Remote Work

This is a remote position.

Requirements

• At least 2 years in a Tier II or System Administrator role is required
• One-year certificate from a college or technical school is a plus
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.