Remote Helpdesk Support Technician (Active Directory) Professional Atlanta, GA

The Reynolds and Reynolds Company; Atlanta (GA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-driven IT Helpdesk Support Technician to be the first point of contact for clients. This remote role involves guiding users through troubleshooting steps and documenting resolutions in the ticketing system.

You will diagnose hardware and software issues, replace failed components, and work with network devices such as switches, routers, and firewalls. Prior helpdesk experience is essential.

Qualifications

• 2–3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge and experience with Windows Active Directory domains required.
• Must be seasoned with ticketing systems.
• Familiarity with switches, routers and firewalls, and network troubleshooting.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via ticketing system.
• Troubleshoot and replace failed computing hardware on desktops and laptops.
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles.

Skills

Ticketing systems

Hardware troubleshooting

Printer troubleshooting

Scanner troubleshooting

Wireless networking

Education

IT certifications or technical education

Tools

Active Directory

Windows Server

Exchange Server

Job description

Job Description

This is a remote position

Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

#LI-DNI

Training

On the job

Requirements

• At least 2-3 years in an IT Helpdesk/Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

At least 2-3 years in an IT Helpdesk/Desktop Support role required. IT certifications or technical education required. Knowledge and experience with Windows Active Directory domains required. Must be seasoned with ticketing systems. Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting. Familiarity with networking devices and troubleshooting switches, routers and firewalls. Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013