Proton System Administrator

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with up to 6% matching

Paid holidays, vacation, and sick days

Job summary

A leading technology firm is seeking a Systems Administrator to join their remote team. This role involves handling escalated troubleshooting issues for clients and providing mentorship to technicians. Candidates should have at least 2 years of experience in a similar role and expertise in Windows Active Directory. The benefits package includes medical, dental, and a 401(k) plan with matching. Join us to thrive in a healthy and supportive work environment.

Qualifications

• Minimum 2 years in a Tier II or System Administrator role required.
• Expertise in troubleshooting network and local devices.

Responsibilities

• Handle escalated level troubleshooting and administration.
• Act as the owner of critical client issues and outages.
• Document customer issues, troubleshooting steps, and resolutions.

Skills

Troubleshooting and resolving issues with customer equipment

Knowledge of Windows Active Directory domains

Expertise with printer and scanner troubleshooting

Proficient with TCP/IP protocols

Familiarity with Microsoft Entra and Intune

Education

One-year certificate from a college or technical school

Job description

Job Details

This is a remote position

Shift: 6am-3pm EST

Responsibilities

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to:

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.

Requirements

• At least 2 years in a Tier II or System Administrator role is required
• One-year certificate from a college or technical school is a plus
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.