Proton System Administrator Information Technology Charlotte, NC

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Paid holidays, vacation, and sick days

Job summary

A technology solutions provider is seeking a remote Systems Administrator to troubleshoot escalated issues with client equipment and applications. This role involves coordinating critical client communications and documenting solutions while mentoring technicians. Candidates should have at least 2 years of experience in a Tier II or System Administrator role, knowledge of Windows Active Directory, and be proficient in troubleshooting various technologies. Competitive benefits include medical, dental, vision insurance, and a 401(k) plan with matching.

Qualifications

• At least 2 years in a Tier II or System Administrator role is required.
• Knowledge and experience with Windows Active Directory domains required.
• Familiarity with Microsoft Entra, Intune, and Google Workspace management.

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, and mobile devices.
• Act as the owner of critical client issues and outages, coordinating communication.
• Document customer issues, troubleshooting steps, and resolutions.

Skills

Troubleshooting Windows Active Directory

Printer troubleshooting

Proficient with TCP/IP protocols

Experience with VoIP technologies

Education

One-year certificate from a college or technical school

Job description

Job Description

Remote position

Shift: 6am-3pm EST

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.

#LI-Remote

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers.
• Troubleshoot and resolve issues with supported client applications and related services.
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments.
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems.

Requirements

• At least 2 years in a Tier II or System Administrator role is required.
• One‑year certificate from a college or technical school is a plus.
• Knowledge and experience with Windows Active Directory domains required.
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP.
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Paid holidays, vacation and sick days.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.