Remote Supervisor, Specialty Pharmacy Support Services

Navitus Health Solutions, LLC; United States; Remote; USD 57,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid parental leave

9 holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mb

Referral Bonus Program - up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Specialty Pharmacy Support Services to manage day-to-day operations of a team of Reimbursement or Intake Specialists. You will monitor productivity, train staff, and drive process improvements under the Associate Manager, Pharmacy Services.

The role requires a Bachelor’s degree or equivalent, a CPhT when overseeing Intake Specialists, and 2–5 years in a pharmacy setting.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Representatives pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Education

Bachelor’s degree or equivalent experience preferred

Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Lumicera Health Services is seeking a Supervisor, Specialty Pharmacy Support Services to manage day-to-day operations of a team of Reimbursement or Intake Specialists. You will monitor productivity, train staff, and drive process improvements under the Associate Manager, Pharmacy Services.

The role requires a Bachelor’s degree or equivalent, a CPhT when overseeing Intake Specialists, and 2–5 years in a pharmacy setting.