Remote Supervisor, Specialty Pharmacy Support Services

Lumicera; Annapolis (MD); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off — 20 days

Parental leave — 4 weeks

Holidays — 9 days

401K match — up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Professional membership assistance

Referral bonus — up to $750

Job summary

Lumicera is hiring a Supervisor, Specialty Pharmacy Support Services in Annapolis, MD. You will lead a team of Reimbursement or Intake Specialists, oversee daily operations, ensure service standards, and participate in hiring, training, and policy development.

You will work with leadership to improve processes and maintain high customer service levels. The role requires a Bachelor’s degree or equivalent, CPhT certification when overseeing Intake Specialists, and 2–5 years in a pharmacy setting.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• CPhT certification required when overseeing Intake Specialists
• 2–5 years’ experience, pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Ability to interact cooperatively and respectfully with staff

Responsibilities

• Schedule and monitor staff and day-to-day workflow; develop employee skills, evaluate performance, and provide feedback
• Develop, track, and monitor compliance to quality, service, and production standards
• Monitor turnaround time to meet internal and client standards
• Assist in monitoring costs to ensure compliance with cost goals
• Address staff concerns and operational issues
• Work in production as needed
• Implement programs to improve internal and external customer service
• Represent pharmacy operations in cross-functional meetings and projects
• Participate in quality improvement activities

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Pharmacy regulations

People management

Education

Bachelor’s degree or equivalent

Certified Pharmacy Technician (CPhT)

Tools

CPhT certification tools

Job description

Lumicera is hiring a Supervisor, Specialty Pharmacy Support Services in Annapolis, MD. You will lead a team of Reimbursement or Intake Specialists, oversee daily operations, ensure service standards, and participate in hiring, training, and policy development.

You will work with leadership to improve processes and maintain high customer service levels. The role requires a Bachelor’s degree or equivalent, CPhT certification when overseeing Intake Specialists, and 2–5 years in a pharmacy setting.