Remote Success Architect — Knowledge & Content

Salesforce, Inc.; California (MO); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Qualified Success Architect, University, for remote California work. You will own article updates and create new resources, translating product updates into practical educational content for a broad audience.

You will collaborate with Product, Enablement, and CS teams to surface content needs, maintain partner content paths, and engage the community with timely knowledge sharing and support.

Qualifications

• 5-10 years of Mid Market/Enterprise software experience.
• Experience in customer education or similar customer-facing roles.
• Able to translate product knowledge into practical educational content.

Responsibilities

• Own article updates and new article creation for Qualified University.
• Develop best practice content for QSAs, admins, and partners.
• Partner with Product, Enablement, and CS teams on platform changes.
• Maintain partner certification paths within Qualified University.

Skills

Written communication

Organization

Problem-solving

Content authoring

Community engagement

Education

Bachelor's degree

Tools

Content authoring tools

Job description

Salesforce, Inc. is seeking a Qualified Success Architect, University, for remote California work. You will own article updates and create new resources, translating product updates into practical educational content for a broad audience.

You will collaborate with Product, Enablement, and CS teams to surface content needs, maintain partner content paths, and engage the community with timely knowledge sharing and support.