Senior Customer Education Architect, QS University

Remote Queer; United States; Remote; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect, University to manage and update content for Qualified University, ensuring articles and courses stay current as the platform evolves. You will translate product knowledge into practical resources for QSAs, admins, and partners, while collaborating with Product, Enablement, and CS to anticipate content needs.

Ideal candidates have 3–7 years in SaaS, strong writing skills, and a degree; the role thrives in a fast-paced environment that values

Qualifications

• 3-7 years of SaaS software experience.
• Prior experience in customer success, customer education, or a similar customer-facing role - experience with the Qualified platform is a strong plus.
• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience.
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library.
• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience.
• Experience with content or course authoring tools is a plus.
• Interest in community engagement is a plus.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• You possess a bachelor's degree.
• Passion for making customers successful with software solutions.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves.
• Develop best practice content for QSAs, admins, and partners - translating product knowledge into clear, practical educational resources.
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs.
• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current.
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community.
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey.

Skills

SaaS knowledge

Customer education

Content authoring

Clear communication

Organizational skills

Product knowledge

Education

Bachelor's degree

Tools

Content or course authoring tools

Job description

Salesforce is seeking a Qualified Success Architect, University to manage and update content for Qualified University, ensuring articles and courses stay current as the platform evolves. You will translate product knowledge into practical resources for QSAs, admins, and partners, while collaborating with Product, Enablement, and CS to anticipate content needs.

Ideal candidates have 3–7 years in SaaS, strong writing skills, and a degree; the role thrives in a fast-paced environment that values