Customer Education Content Architect

Salesforce; California (MO); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Qualified Success Architect, University to support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.

The ideal candidate has 3-7 years of SaaS experience, strong writing skills, and the

Qualifications

• 3-7 years of SaaS software experience.
• Prior experience in customer success, customer education, or a similar customer-facing role.
• Excellent written communication skills for a practitioner audience.
• Highly organized with the ability to manage a high volume of updates across a large library.
• Outstanding problem-solving skills and ability to translate product functionality for customers.
• Experience with content or course authoring tools is a plus.
• Bachelor's degree.
• Passion for making customers successful with software solutions.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves.
• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources.
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs.
• Maintain and update partner certification paths within Qualified University, keeping content current.
• Contribute to community engagement by posting product updates and responding to member questions.
• Act as a subject matter expert on Qualified University content for customers at every journey stage.

Skills

SaaS experience

Customer education

Content writing

Organizational skills

Problem solving

Content authoring tools

Community engagement

Education

Bachelor's degree

Tools

Course authoring tools

Job description

Salesforce is seeking a Qualified Success Architect, University to support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.

The ideal candidate has 3-7 years of SaaS experience, strong writing skills, and the