Customer Education Architect

Salesforce; Los Angeles (CA); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock purchase program

Parental leave

Job summary

Salesforce is seeking a Qualified Success Architect, University to support Customer Education within Qualified University. You will manage article updates, build practical educational content for admins and partners, and collaborate across Product, Enablement, and CS teams to stay ahead of platform changes.

You will also maintain partner certification paths, engage the community with product updates, and serve as a subject‑matter expert to ensure content is accessible and useful for customers at

Qualifications

• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience.
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library.
• Outstanding problem‑solving skills and comfort going deep on product functionality to translate it for a customer audience.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
• Maintain and update partner certification paths within Qualified University, keeping partner‑facing content current
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey

Skills

Written communication

Organization

Problem solving

Community engagement

Startup mindset

Education

Bachelor's degree

Job description

Salesforce is seeking a Qualified Success Architect, University to support Customer Education within Qualified University. You will manage article updates, build practical educational content for admins and partners, and collaborate across Product, Enablement, and CS teams to stay ahead of platform changes.

You will also maintain partner certification paths, engage the community with product updates, and serve as a subject‑matter expert to ensure content is accessible and useful for customers at