Customer Education Content Architect

salesforce.com, inc.; California (MO); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect for University to support the Customer Education pillar. You will manage updates to knowledge articles, develop best-practice resources, and ensure content stays current as the platform evolves.

You will partner with Product, Enablement, and CS teams to surface content needs, maintain partner certification paths, and engage the community with product updates. A bachelor’s degree and SaaS experience are required.

Qualifications

• 3–7 years of SaaS software experience.
• Experience in customer success or customer education.
• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience.
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library.
• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience.
• Experience with content or course authoring tools is a plus.
• Interest in community engagement is a plus.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• You possess a bachelor's degree
• Passion for making customers successful with software solutions.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves.
• Develop best practice content for QSAs, admins, and partners - translating product knowledge into clear, practical educational resources.
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs.
• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current.
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community.
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey.

Skills

SaaS experience

Customer success

Written communication

Organizational skills

Problem solving

Content creation

Community engagement

Startup environment

Bachelor's degree

Customer success focus

Education

Bachelor's degree

Tools

Content authoring tools

Job description

Salesforce is seeking a Qualified Success Architect for University to support the Customer Education pillar. You will manage updates to knowledge articles, develop best-practice resources, and ensure content stays current as the platform evolves.

You will partner with Product, Enablement, and CS teams to surface content needs, maintain partner certification paths, and engage the community with product updates. A bachelor’s degree and SaaS experience are required.