Remote Substitute Services Supervisor

Pearson; Jefferson City (MO); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson in Jefferson City, MO seeks a Supervisor of Substitute Services to lead substitute staffing operations and development. You will hire, onboard, coach, and supervise staff while ensuring service continuity and customer satisfaction.

Reporting to the Senior Manager of Teaching and Substitute Services, you will manage staffing projects, analyze performance data, and drive initiatives to improve substitute effectiveness and outcomes.

Qualifications

• Experience hiring, onboarding, coaching substitute staff.
• Ability to monitor performance and intervene as needed.
• Strong collaboration with colleagues to implement policies and procedures.
• Ability to analyze performance data and present findings.
• Excellent stakeholder and customer relationship skills.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer focus

Delivering results

Communication

Team building

Ownership

Job description

Pearson in Jefferson City, MO seeks a Supervisor of Substitute Services to lead substitute staffing operations and development. You will hire, onboard, coach, and supervise staff while ensuring service continuity and customer satisfaction.

Reporting to the Senior Manager of Teaching and Substitute Services, you will manage staffing projects, analyze performance data, and drive initiatives to improve substitute effectiveness and outcomes.