Remote Substitute Services Supervisor - People & Performance

Pearson; Indianapolis (IN); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services to drive substitute effectiveness and student success. The role includes hiring and onboarding substitute staff, professional development and coaching, daily supervision and evaluation, and managing customer relationships; reporting to the Senior Manager of Teaching and Substitute Services.

Responsibilities include interviewing, hiring, training remote staff; monitoring interventions for low participation; collaborating with Pearson colleagues

Responsibilities

• Hiring and onboarding substitute staff
• Professional development and coaching
• Daily supervision and evaluation of employees
• Managing customer relationships
• Leading departmental projects and initiatives
• Reporting to the Senior Manager of Teaching and Substitute Services
• Interview, hire, train, and supervise remote employees
• Monitor and ensure intervention for low student participation or performance
• Collaborate with Pearson colleagues to develop and implement policies and procedures
• Analyze and interpret performance-based data
• Present information to small and large groups
• Manage multiple projects simultaneously in a fast-paced environment
• Build relationships with customers and internal stakeholders

Job description

Pearson is seeking a Supervisor, Substitute Services to drive substitute effectiveness and student success. The role includes hiring and onboarding substitute staff, professional development and coaching, daily supervision and evaluation, and managing customer relationships; reporting to the Senior Manager of Teaching and Substitute Services.

Responsibilities include interviewing, hiring, training remote staff; monitoring interventions for low participation; collaborating with Pearson colleagues