Remote Substitute Services Supervisor & Coach

Pearson; Columbus (OH); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson in Columbus, OH is seeking a Supervisor, Substitute Services to lead substitute staffing and ensure student success. You will hire, onboard, coach, and evaluate remote substitute staff, while partnering with Pearson colleagues to implement policies and ensure service continuity.

This full-time role focuses on developing talent, managing customer relationships, reporting to the Senior Manager of Teaching and Substitute Services, and driving initiatives that improve participation and

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Job description

Pearson in Columbus, OH is seeking a Supervisor, Substitute Services to lead substitute staffing and ensure student success. You will hire, onboard, coach, and evaluate remote substitute staff, while partnering with Pearson colleagues to implement policies and ensure service continuity.

This full-time role focuses on developing talent, managing customer relationships, reporting to the Senior Manager of Teaching and Substitute Services, and driving initiatives that improve participation and