Remote Substitute Services Delivery Manager

Pearson; Olympia (WA); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor for Substitute Services to lead substitute staffing initiatives and drive student success. The role oversees hiring, onboarding, coaching, performance management, customer support, staffing operations, and initiative execution.

The position emphasizes accountability for service continuity, employee development, and achieving organizational goals, with compensation reflecting skill, experience, and location.

Qualifications

• Interview, hire, train, and supervise remote employees (substitute staff).
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Staff management

Coaching

Communication

Job description

Pearson is seeking a Supervisor for Substitute Services to lead substitute staffing initiatives and drive student success. The role oversees hiring, onboarding, coaching, performance management, customer support, staffing operations, and initiative execution.

The position emphasizes accountability for service continuity, employee development, and achieving organizational goals, with compensation reflecting skill, experience, and location.