Remote Substitute Services Supervisor & Team Coach

Pearson; Bismarck (ND); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor for Substitute Services to lead staffing operations, hire and onboard substitute staff, provide coaching, and supervise performance. The role emphasizes customer relationships and project leadership.

The position focuses on ensuring service continuity, program effectiveness, and achieving organizational goals within Pearson. Full-time employment with a salary range and incentive opportunities is offered.

Qualifications

• Experience supervising and coaching staff.
• Ability to lead remote teams and manage performance.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and intervene for low student participation or performance.
• Collaborate with Pearson colleagues to implement policies and procedures.
• Analyze and interpret performance data.
• Present information to groups of various sizes.
• Manage multiple projects in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer focus

Delivering financial results

Communications

Building a strong team

Takes personal responsibility

Job description

Pearson is seeking a Supervisor for Substitute Services to lead staffing operations, hire and onboard substitute staff, provide coaching, and supervise performance. The role emphasizes customer relationships and project leadership.

The position focuses on ensuring service continuity, program effectiveness, and achieving organizational goals within Pearson. Full-time employment with a salary range and incentive opportunities is offered.