Remote Substitute Services Supervisor

Pearson; Denver (CO); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson is seeking a Supervisor, Substitute Services in the United States. The role leads substitute staffing with hiring, onboarding, coaching, and performance management to ensure service continuity and student success.

You will supervise remote employees, analyze performance data, and drive policy implementation while maintaining strong customer relationships. The position reports to the Senior Manager of Teaching and Substitute Services and offers a full-time salary range of $50,000–$56,000

Qualifications

• Experience hiring, onboarding and supervising substitute staff.
• Coaching and professional development skills.
• Ability to manage multiple projects and staff.
• Excellent customer relationship skills.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and ensure intervention for low student participation or performance.
• Collaborate with Pearson colleagues to develop and implement policies and procedures.
• Analyze and interpret performance-based data.
• Present information to small and large groups.
• Manage multiple projects simultaneously in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Customer Focused

Delivering Financial Results

Communications

Building a Strong Team

Takes Personal Responsibility

Job description

Pearson is seeking a Supervisor, Substitute Services in the United States. The role leads substitute staffing with hiring, onboarding, coaching, and performance management to ensure service continuity and student success.

You will supervise remote employees, analyze performance data, and drive policy implementation while maintaining strong customer relationships. The position reports to the Senior Manager of Teaching and Substitute Services and offers a full-time salary range of $50,000–$56,000