Remote Student Success & Accounts Manager

Filo EdTech INC.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Filo EdTech INC. is seeking a proactive Student Success Manager / Key Account Manager to serve as the main contact for students, parents, and tutors. You will coordinate classes, monitor progress, and ensure a seamless learning experience, with emphasis on engagement, satisfaction, and retention.

The role requires strong communication, relationship management, and organizational abilities to handle multiple stakeholders and deliver measurable outcomes across a remote learning environment.

Qualifications

• Bachelor's degree in Education, Psychology, Business, or related field.
• Freshers or candidates with 1–2 years of experience in academic coordination, student counselling, customer success, or relationship management.
• Excellent communication and interpersonal skills, with the ability to engage effectively with parents, students, and tutors.
• Strong organizational and time management skills, with the ability to manage multiple students and stakeholders simultaneously.
• A proactive, problem-solving mindset with a strong focus on student satisfaction and academic outcomes.

Responsibilities

• Act as the primary point of contact for students and parents, addressing queries and providing timely updates.
• Match students with suitable tutors based on their academic needs, learning styles, and goals.
• Manage class scheduling, rescheduling, and coordination between students, parents, and tutors.
• Monitor student performance and progress against defined academic goals.
• Coordinate with tutors to ensure personalized learning plans are followed and adapted as needed.
• Share regular progress updates and actionable insights with parents.
• Identify students at risk of disengagement or poor performance and implement timely intervention strategies.
• Work closely with tutors to maintain high teaching standards and student engagement.
• Provide feedback and performance insights to improve the overall learning experience.
• Identify and resolve tutor-student mismatches, conflicts, and other concerns.
• Build strong relationships with students and parents to improve satisfaction and long-term retention.
• Proactively address concerns and ensure a positive and consistent learning experience.
• Identify opportunities to improve engagement and strengthen student commitment to learning.
• Maintain accurate records of student progress, communication, and academic milestones.
• Ensure timely follow-ups and smooth coordination across all stakeholders.
• Contribute to process improvements and best practices for student success operations.

Skills

Excellent communication

Interpersonal skills

Organizational skills

People management

Problem-solving

Student engagement

Education

Bachelor's degree in Education, Psychology, Business, or related field

Job description

Filo EdTech INC. is seeking a proactive Student Success Manager / Key Account Manager to serve as the main contact for students, parents, and tutors. You will coordinate classes, monitor progress, and ensure a seamless learning experience, with emphasis on engagement, satisfaction, and retention.

The role requires strong communication, relationship management, and organizational abilities to handle multiple stakeholders and deliver measurable outcomes across a remote learning environment.