Key Account Manager

Filo EdTech INC.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Filo EdTech INC. is seeking a proactive Student Success Manager / Key Account Manager to serve as the main contact for students, parents, and tutors. You will coordinate classes, monitor progress, and ensure a seamless learning experience, with emphasis on engagement, satisfaction, and retention.

The role requires strong communication, relationship management, and organizational abilities to handle multiple stakeholders and deliver measurable outcomes across a remote learning environment.

Qualifications

• Bachelor's degree in Education, Psychology, Business, or related field.
• Freshers or candidates with 1–2 years of experience in academic coordination, student counselling, customer success, or relationship management.
• Excellent communication and interpersonal skills, with the ability to engage effectively with parents, students, and tutors.
• Strong organizational and time management skills, with the ability to manage multiple students and stakeholders simultaneously.
• A proactive, problem-solving mindset with a strong focus on student satisfaction and academic outcomes.

Responsibilities

• Act as the primary point of contact for students and parents, addressing queries and providing timely updates.
• Match students with suitable tutors based on their academic needs, learning styles, and goals.
• Manage class scheduling, rescheduling, and coordination between students, parents, and tutors.
• Monitor student performance and progress against defined academic goals.
• Coordinate with tutors to ensure personalized learning plans are followed and adapted as needed.
• Share regular progress updates and actionable insights with parents.
• Identify students at risk of disengagement or poor performance and implement timely intervention strategies.
• Work closely with tutors to maintain high teaching standards and student engagement.
• Provide feedback and performance insights to improve the overall learning experience.
• Identify and resolve tutor-student mismatches, conflicts, and other concerns.
• Build strong relationships with students and parents to improve satisfaction and long-term retention.
• Proactively address concerns and ensure a positive and consistent learning experience.
• Identify opportunities to improve engagement and strengthen student commitment to learning.
• Maintain accurate records of student progress, communication, and academic milestones.
• Ensure timely follow-ups and smooth coordination across all stakeholders.
• Contribute to process improvements and best practices for student success operations.

Skills

Excellent communication

Interpersonal skills

Organizational skills

People management

Problem-solving

Student engagement

Education

Bachelor's degree in Education, Psychology, Business, or related field

Job description

Key Account Manager

Job Location: Remote
Experience: 1-2 Years/ Fresher
Job Type: Full-time

About Filo

Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7

At Filo, we have made it possible through the world's only instant teaching platform that connects students to live teachers over 1:1 video classes whenever they want, 24x7. And it does that in under 60 seconds

Powered by a network of 75,000+ expert tutors, Filo helps students unblock learning instantly and learn at their own pace. In India, we’ve been nationally honoured with the PM Award for Excellence, 2024, National e-Governance Gold award by DARPG in 2023 & 2025 and the G-20 Award for Innovation by the Government of India and NITI for states award by NITI Aayog for our role in improving educational outcomes nationwide. NITI Aayog has also documented this initiative as a Frontier Technology for India

Beyond India, this concept is empowering over 5 million students across 25 countries and earned recognition from global technology leaders such as Google and Amazon. One of our partner school districts in Birmingham, USA, recently earned praise from The New York Times for their progress using Filo.

Powered by a network of 75,000+ expert tutors, Filo helps students overcome learning challenges instantly and learn at their own pace. In India, our work has received national recognition, including the PM Award for Excellence (2024), the National e-Governance Gold Award by DARPG (2023 and 2025), the G-20 Award for Innovation, and the NITI Aayog award for states. NITI Aayog has also featured Filo as a Frontier Technology for India.

Globally, Filo serves over 5 million students across 25 countries and has earned recognition from technology leaders such as Google and Amazon.

Job Summary

We are looking for a proactive and student-focused Student Success Manager / Key Account Manager to serve as the primary point of contact for students, parents, and tutors. The role involves managing student relationships, coordinating classes, monitoring academic progress, and ensuring a seamless learning experience. The ideal candidate should have strong communication and relationship management skills, with a focus on improving student engagement, satisfaction, retention, and academic outcomes.

What you'll do

1. Student & Parent Coordination:

• Act as the primary point of contact for students and parents, addressing queries and providing timely updates.
• Match students with suitable tutors based on their academic needs, learning styles, and goals.
• Manage class scheduling, rescheduling, and coordination between students, parents, and tutors.

2. Academic Outcome Management:

• Monitor student performance and progress against defined academic goals.
• Coordinate with tutors to ensure personalized learning plans are followed and adapted as needed.
• Share regular progress updates and actionable insights with parents.
• Identify students at risk of disengagement or poor performance and implement timely intervention strategies.

3. Tutor Collaboration & Quality Assurance:

• Work closely with tutors to maintain high teaching standards and student engagement.
• Provide feedback and performance insights to improve the overall learning experience.
• Identify and resolve tutor-student mismatches, conflicts, and other concerns.

4. Student Retention & Relationship Management:

• Build strong relationships with students and parents to improve satisfaction and long-term retention.
• Proactively address concerns and ensure a positive and consistent learning experience.
• Identify opportunities to improve engagement and strengthen student commitment to learning.

5. Operational Excellence:

• Maintain accurate records of student progress, communication, and academic milestones.
• Ensure timely follow-ups and smooth coordination across all stakeholders.
• Contribute to process improvements and best practices for student success operations.

What we're looking for

1. A bachelor's degree in Education, Psychology, Business, or a related field.
2. Freshers or candidates with 1–2 years of experience in academic coordination, student counselling, customer success, or relationship management.
3. Excellent communication and interpersonal skills, with the ability to engage effectively with parents, students, and tutors.
4. Strong organizational and time management skills, with the ability to manage multiple students and stakeholders simultaneously.
5. A proactive, problem-solving mindset with a strong focus on student satisfaction and academic outcomes.
6. Ability to handle concerns, resolve conflicts, and manage relationships with professionalism and empathy.
7. A results-oriented approach with the ability to drive student engagement, retention, and overall satisfaction.