Remote Student Loan Advisor

CBE Companies; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

CBE Companies is seeking a Customer Service Representative I for a remote role open to residents of specified counties in TX, TN, KY. You will handle inbound calls from borrowers, help them understand deferment, repayment options, and guide them through the student loan program while following laws and company policies.

Responsibilities include documenting accounts, updating contact information, and maintaining security and accuracy in the system.

Qualifications

• High School Diploma required.
• Call center experience preferred.
• Student loan knowledge preferred.
• Basic knowledge of MS Word and Excel.
• Experience entering information into systems.

Responsibilities

• Primarily taking inbound calls from borrowers and counseling on deferment and repayment options.
• Explain deferment and forbearance types and eligibility.
• Collect information from borrowers to resolve issues.
• Update accounts and maintain accurate records.

Education

High School Diploma

Tools

MS Word

Excel

Job description

CBE Companies is seeking a Customer Service Representative I for a remote role open to residents of specified counties in TX, TN, KY. You will handle inbound calls from borrowers, help them understand deferment, repayment options, and guide them through the student loan program while following laws and company policies.

Responsibilities include documenting accounts, updating contact information, and maintaining security and accuracy in the system.