Remote Customer Service Specialist (Student Loans)

Teleperformance; United States; Remote; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid virtual classroom training

Internal progression opportunities

Employee Assistance Programme

Access to remote GP’s

Eye care vouchers

Target-driven incentives and prizes

Job summary

Teleperformance is looking for a Customer Service Specialist to support students with loan applications from home in the United States. This full-time role involves managing inbound calls and providing essential information regarding loan processes. You will engage with diverse customers and work in a fast-paced environment, contributing significantly to the academic futures of students.

The position offers paid training, internal progression opportunities, and various employee benefits including virtual GP consultations and discounts at well-known retailers.

Qualifications

• Good attitude and ability to interact with diverse people.
• PC proficiency.
• Resilience and determination when dealing with challenging calls.
• Strong listening and information retrieval skills.
• Reliable internet connection with Ethernet cable.
• Ability to multitask across complex systems.

Responsibilities

• Develop people skills and confidence in PC use.
• Handle challenging calls with resilience and determination.
• Listen actively to customer queries and relay information accurately.
• Multitask and navigate multiple complex systems with speed and accuracy.
• Maintain flexibility, great attendance, and good timekeeping.

Skills

Good attitude and ability to interact with diverse people

PC proficiency

Resilience and determination when dealing with challenging calls

Ability to meet quality and handling time targets

Strong listening and information retrieval skills

Capacity to multitask across complex systems

Job description

Teleperformance is looking for a Customer Service Specialist to support students with loan applications from home in the United States. This full-time role involves managing inbound calls and providing essential information regarding loan processes. You will engage with diverse customers and work in a fast-paced environment, contributing significantly to the academic futures of students.

The position offers paid training, internal progression opportunities, and various employee benefits including virtual GP consultations and discounts at well-known retailers.