Remote Student Financial Aid Coordinator

Kaplan; Oregon; Hybrid; USD 31.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote work options

Tuition assistance program

Retirement plan

Health benefits

Generous PTO

Zusammenfassung

Kaplan seeks a Student Finance Coordinator (Contact Center) to support students with financial aid questions and payment plans. You will explain how state, federal, military, and other funding covers tuition and discuss any student cash payments.

The role involves reviewing applications for Title IV eligibility, discussing loan options, and providing guidance to maintain aid eligibility throughout the program. Remote work options exist.

Qualifikationen

• Bachelor's degree or higher in Business Administration, Finance or related field.
• 1+ years' experience in Financial Aid, Student Accounts, or similar role preferred.
• Solid customer service experience; call center experience is a plus.
• Proficiency in Microsoft Office Suite and Google Apps.
• Excellent verbal and written communication skills.
• Good organizational skills, attention to detail, and problem-solving abilities.
• Must be in good standing with any student loan debt.

Aufgaben

• Provide inbound and outbound support to students via telephone, email or other media.
• Explain financial aid packages and what portions are funded by various sources.
• Walk students through award letters and explain cash payments if needed.
• Review eligibility for Title IV financial aid and evaluate loans.
• Discuss loan eligibility and remaining debt with students.
• Assist students in evaluating their ability to pay and monitor aid eligibility.
• Answer inbound billing calls and update award letters as needed.

Kenntnisse

Customer service

Verbal communication

Written communication

Call center experience

Microsoft Office

Google Apps

Organizational skills

Attention to detail

Problem solver

Debt status awareness

Ausbildung

B.A./B.S. in Business Administration, Finance or related field

Tools

Microsoft Office

Google Apps

Jobbeschreibung

Kaplan seeks a Student Finance Coordinator (Contact Center) to support students with financial aid questions and payment plans. You will explain how state, federal, military, and other funding covers tuition and discuss any student cash payments.

The role involves reviewing applications for Title IV eligibility, discussing loan options, and providing guidance to maintain aid eligibility throughout the program. Remote work options exist.