Remote Student Finance Advisor

Kaplan; Tallahassee (FL); Remote; USD 31.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Tuition assistance program

Health benefits

Retirement plan

Zusammenfassung

Kaplan is seeking a Student Finance Coordinator (Contact Center) to help students understand their financial obligations and guide them through funding options. You will handle inbound and outbound calls, email, and other communications to support aid eligibility and payment planning.

Remote nationwide role with a Mon-Thu 11am-8pm ET schedule and a Jan 11, 2027 start date. Salary grades range from $31,200 to $45,000 per year, with comprehensive benefits and tuition assistance.

Qualifikationen

• Bachelor's degree in Business Admin, Finance or related field.
• 1+ years' experience in Financial Aid, Student Accounts, or similar.
• Solid customer service experience; call center experience a plus.
• Proficiency in Microsoft Office Suite and Google Apps.
• Excellent verbal and written communication skills.
• Good organizational skills, good customer service skills, good attention to detail and a problem solver.
• Must be in and maintain good standing with any student loan debt.

Aufgaben

• Provide inbound and outbound support to students via telephone, email or other media forms in response to a student's aid package being complete for the academic year, or a package adjustment occurring during the academic year.
• Perform Financial Readiness Call, Package Review Call, or Out of School Account Review Call.Provide a walkthrough of the award letter to prospective and continuing students, presenting students with insight on how much of their tuition is covered by state, federal, military or outside funding sources, and what, if any student cash payment is needed.
• Review applications and other documents for student Title IV financial aid eligibility per Department of Education requirements, including an evaluation of overlapping loans and aggregate loan limits to ensure timely disbursements and the resolution of exceptions.
• Review loan eligibility and current loan debt with students, and discuss eligibility for continued loans as it applies to reaching annual and aggregate loan limits. Provide students with information to assist them in determining their Details ability to pay their student loan debt.
• At the end of each term, assess and evaluate a student's account to determine any remaining financial obligations to the institution, and determine whether there is a need for student payments for any outstanding balance.
• Assess and report on students' ability to pay. Answer inbound billing phone calls. May package enrolled students and perform packaging modifications based on changes in eligibility, and send updated award letters as necessary.

Kenntnisse

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Problem solving

Call center experience

Ausbildung

Bachelor's degree in Business Administration/Finance or related field

Tools

Microsoft Office

Google Apps

Jobbeschreibung

Kaplan is seeking a Student Finance Coordinator (Contact Center) to help students understand their financial obligations and guide them through funding options. You will handle inbound and outbound calls, email, and other communications to support aid eligibility and payment planning.

Remote nationwide role with a Mon-Thu 11am-8pm ET schedule and a Jan 11, 2027 start date. Salary grades range from $31,200 to $45,000 per year, with comprehensive benefits and tuition assistance.