Remote Student Finance Advisor

Financeroles; United States; Remote; USD 31.000 - 45.000; Vollzeit

Benefits dieser Stelle

Remote work

Retirement package

Gift of Knowledge Program

Health benefits

Paid time off

Zusammenfassung

Kaplan Higher ED is seeking a Student Finance Coordinator (Contact Center) to assist students with financial aid packaging, explain funding sources, and discuss payment options over calls, email, and other channels.

The role supports inbound/outbound student communications, monitors aid eligibility, and guides students through loan and repayment considerations while contributing to a service-driven team.

Qualifikationen

• Bachelor's degree in business, finance or related field.
• 1+ years' experience in financial aid, student accounts, or similar role.
• Strong customer service experience; call center experience a plus.
• Proficiency with Microsoft Office and Google Apps.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail; problem solver.
• Must maintain good standing with any student loan debt.

Aufgaben

• Provide inbound and outbound support to students via phone, email or other media.
• Provide a walkthrough of the award letter and explain funding sources to students.
• Review applications for Title IV financial aid eligibility per DOE requirements.
• Discuss loan eligibility and repayment options with students.
• Assess a student's ability to pay and monitor debt after each term.
• Handle inbound billing calls and update award letters as needed.

Kenntnisse

Customer service

Verbal and written communication

Organizational skills

Problem solving

Attention to detail

Student loan debt knowledge

Ausbildung

Bachelor's degree in Business Administration, Finance or related field

Tools

Microsoft Office

Google Apps

Jobbeschreibung

Kaplan Higher ED is seeking a Student Finance Coordinator (Contact Center) to assist students with financial aid packaging, explain funding sources, and discuss payment options over calls, email, and other channels.

The role supports inbound/outbound student communications, monitors aid eligibility, and guides students through loan and repayment considerations while contributing to a service-driven team.