Remote Student Financial Aid Contact Agent

Liberty University

Lynchburg (VA)

On-site

USD 24,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University’s Student Financial Services is seeking a Contact Center Agent to efficiently support inbound/outbound calls, chats, and emails about financial aid. The role emphasizes accurate account updates and professional service, with training on financial aid topics.

The ideal candidate will have a Bachelor’s degree and proficiency with Outlook, Word, Excel, SharePoint, Bizflow, and Banner, and may be fluent in Spanish or ASL. Remote location with flexible schedule.

Qualifications

Bachelor’s degree required; candidate with related field preferred.
Experience with Federal and State aid programs is preferred.
Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid.
Experience with student development, student affairs or academic affairs.
Fluent in Spanish or American Sign Language is a plus.

Responsibilities

Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status.
Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.
CompleteSharePoints, follow up with students and work on Special Projects.
Works effectively as a team member, embracing and fostering LU’s mission.
Ability to articulate and defend Liberty University’s Christian educational mission and vision to a wide variety of individuals and groups.