Remote Student Financial Aid & Accounts Support Pro

Liberty University; Lynchburg (VA); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University is seeking a Contact Center Agent to efficiently process inbound and proactive outbound calls, chats, and emails related to financial aid. The role supports Student Financial Services while upholding the university’s Christian mission.

The ideal candidate will handle student inquiries, update account information, and participate in continuous training to stay current on aid programs and policies.

Qualifications

• Bachelor's degree required or equivalent.
• Proficient with Microsoft Office suite and Banner software.
• Flexibility to work days, evenings, weekends; strong attention to detail.

Responsibilities

• Handle inbound/outbound calls, chats, and emails for financial aid information.
• Provide proactive updates on financial aid status.
• Maintain accurate information on student accounts and complete training events.

Skills

Customer service

Excellent communication

Problem solving

Typing and data entry

Education

Bachelor's degree

Tools

Outlook

Word

Excel

SharePoint

BizFlow

Banner

Job description

Liberty University is seeking a Contact Center Agent to efficiently process inbound and proactive outbound calls, chats, and emails related to financial aid. The role supports Student Financial Services while upholding the university’s Christian mission.

The ideal candidate will handle student inquiries, update account information, and participate in continuous training to stay current on aid programs and policies.