Remote Student Financial Aid Agent — Flexible Support

Liberty University, Inc.; United States; Remote; USD 23,000 - 29,000; Full time

Job summary

Liberty University is seeking a Contact Center Agent to handle inbound and proactive outbound calls, chats, and emails related to financial aid. The role emphasizes accuracy, teamwork, and upholding LU’s Christian mission while serving students and staff.

The position requires flexibility to work days/evenings/weekends, strong communication skills, and familiarity with MS Word/Excel/Outlook, SharePoint, and Banner.

Qualifications

• Bachelor’s degree required or equivalent
• Experience with MS Office and Banner software preferred
• Financial Aid knowledge and program specifics advantageous
• Spanish or ASL proficiency is a plus

Responsibilities

• Serve as primary contact via phone, chat, and email for students about financial aid
• Perform proactive outbound calls with updated information on aid status
• Complete SharePoints tasks and follow up on special projects
• Collaborate effectively with team to support LU’s mission
• Communicate and defend Liberty University’s Christian mission to diverse groups
• Other duties as assigned

Skills

Fluent Spanish

Customer service

Communication

Detail oriented

MS Office

Education

Bachelor’s degree

Tools

Microsoft Outlook

Word

Excel

SharePoint

Bizflow

Banner

Job description

Liberty University is seeking a Contact Center Agent to handle inbound and proactive outbound calls, chats, and emails related to financial aid. The role emphasizes accuracy, teamwork, and upholding LU’s Christian mission while serving students and staff.

The position requires flexibility to work days/evenings/weekends, strong communication skills, and familiarity with MS Word/Excel/Outlook, SharePoint, and Banner.