Remote Financial Aid Support Agent

Liberty University; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Liberty University is seeking a Contact Center Agent to manage inbound and outbound communications related to student financial services. The Agent is responsible for providing timely and accurate financial aid information and must possess excellent customer service skills.

Candidates should have a Bachelor's degree (preferred) and experience with Microsoft Office tools. This is a full-time remote position requiring flexibility in scheduling.

Qualifications

• Ability to work a flexible schedule including days, evenings, and weekends.
• Excellent communication, arithmetic, and organizational skills.
• Must not be in default on any federal student or parent loan.

Responsibilities

• Serve as primary contact for students regarding financial aid status.
• Perform proactive outbound calls to provide updates on financial aid.
• Maintain accurate information on each account.

Skills

Excellent communication skills

Detail-oriented

Customer service skills

Problem-solving

Organizational skills

Education

Bachelor's degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Banner software

Job description

Liberty University is seeking a Contact Center Agent to manage inbound and outbound communications related to student financial services. The Agent is responsible for providing timely and accurate financial aid information and must possess excellent customer service skills.

Candidates should have a Bachelor's degree (preferred) and experience with Microsoft Office tools. This is a full-time remote position requiring flexibility in scheduling.