Remote Financial Aid Support & Outreach Specialist

Liberty University; United States; A distancia; USD 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Tuition assistance

Retirement plans

Descripción de la vacante

Liberty University seeks a Contact Center Agent to efficiently handle inbound/outbound calls, chats and emails about financial aid while presenting the university professionally.

The role requires accurate data upkeep, participation in trainings, and collaboration with a team to support students. A bachelor's degree and experience with Banner/SharePoint are preferred, and Spanish or ASL fluency is a plus.

Formación

• Bachelor’s degree preferred with knowledge of financial aid processes.
• Experience with Banner, SharePoint, Outlook, Excel and related software preferred.
• Knowledge of federal/state aid programs and scholarships is a plus.
• Fluency in Spanish or American Sign Language is a plus.

Responsabilidades

• Answer inbound calls, chats, and emails for students regarding financial aid status.
• Perform proactive outbound calls to provide updated information on aid status.
• Complete SharePoints and follow up with students on special projects.
• Work as part of a team and uphold Liberty University’s Christian mission.

Conocimientos

Excellent customer service

Clear communication

Problem solving

Team player

Spanish or ASL

Educación

Bachelor’s degree

Herramientas

Outlook

Word

Excel

SharePoint

Banner

Bizflow

Descripción del empleo

Liberty University seeks a Contact Center Agent to efficiently handle inbound/outbound calls, chats and emails about financial aid while presenting the university professionally.

The role requires accurate data upkeep, participation in trainings, and collaboration with a team to support students. A bachelor's degree and experience with Banner/SharePoint are preferred, and Spanish or ASL fluency is a plus.