Remote Student Financial Aid Recovery Specialist

Liberty University, Inc.; United States; Remote; USD 23,000 - 28,000; Full time

Job summary

Liberty University, Inc. is seeking a Contact Center Agent to efficiently process inbound/outbound calls, chats, and emails about financial aid. You will update and verify information on student accounts, participate in training, and support ongoing projects.

A strong focus on customer service and alignment with the university's mission is essential. The role requires flexible scheduling, ability to use Outlook/Word/Excel/SharePoint/Banner, and prioritizes accuracy and confidentiality in

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Serve as primary contact via phone, live chats, and emails for students seeking information regarding their financial aid status
• Perform proactive outbound calls to provide students with updated information regarding their Financial Aid status
• Complete SharePoints, follow up with students and work on Special Projects
• Work effectively as a team member, embracing and fostering LU's mission
• Articulate and defend Liberty University's Christian educational mission and vision

Skills

Communication

Teamwork

Multitasking

Spanish language (optional)

ASL (optional)

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

BizFlow

Banner

Job description

Liberty University, Inc. is seeking a Contact Center Agent to efficiently process inbound/outbound calls, chats, and emails about financial aid. You will update and verify information on student accounts, participate in training, and support ongoing projects.

A strong focus on customer service and alignment with the university's mission is essential. The role requires flexible scheduling, ability to use Outlook/Word/Excel/SharePoint/Banner, and prioritizes accuracy and confidentiality in