Remote Strategic Technical Account Manager for Enterprise

DigitalOcean; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

DigitalOcean is seeking a Strategic Technical Account Manager to own strategic relationships with Fortune 500 customers and align infrastructure choices with business strategy. You will partner with engineering and product teams to influence roadmaps and drive executive-facing engagements in a fast-paced, disruptive cloud environment.

The role emphasizes executive communication, enterprise-scale cloud solutions for AI/ML, GPUs, and modern DevOps practices, with remote work supported across the

Qualifications

• 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
• Experience working with executive-level relationships and navigating matrixed stakeholders.
• Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.

Responsibilities

• Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
• Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
• Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize value of DigitalOcean infrastructure.
• Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud patterns.
• Engage with C-level and VP-level contacts with confidence, clarity, and authority.
• Deliver boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and opportunities for innovation.

Skills

Strategic relationship management

Executive presence

Cloud architecture for AI/ML

GPU workloads

Docker/Kubernetes

Terraform

Ansible

Python/Go

ML frameworks

Tools

Docker

Kubernetes

Terraform

Ansible

Job description

DigitalOcean is seeking a Strategic Technical Account Manager to own strategic relationships with Fortune 500 customers and align infrastructure choices with business strategy. You will partner with engineering and product teams to influence roadmaps and drive executive-facing engagements in a fast-paced, disruptive cloud environment.

The role emphasizes executive communication, enterprise-scale cloud solutions for AI/ML, GPUs, and modern DevOps practices, with remote work supported across the