Senior AI/ML Technical Account Manager

DigitalOcean; United States; Remote; USD 141,000 - 200,000; Full time

Benefits offered by this job

Remote role

Equity compensation

Performance bonus

Professional development

Job summary

DigitalOcean is seeking a Senior Technical Account Manager to partner with top business customers, guiding cloud deployments and maximizing value. You will lead technical consultations, design infrastructure, and coordinate with engineering, marketing, and account teams to align customer needs with DigitalOcean’s strategic goals.

You will monitor usage trends, identify risks, and drive growth opportunities while advocating for customers and producing practical documentation and training.

Qualifications

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Proven track record of successfully troubleshooting technical problems.
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Responsibilities

• Technical Consultation & Architecture Design: develop deep product and cloud knowledge; design architectures; conduct workshops; stay current with cloud best practices.
• Proactive Customer Engagement & Growth: manage key accounts; drive engagement, retention, and expansion; conduct QBRs; optimize costs & performance.
• Advocacy & Cross-Functional Collaboration: voice of the customer; liaise with engineering and support; deliver presentations; contribute to docs and training.
• Tooling & Efficiency: develop tools/scripts to streamline engagements; stay updated on industry trends.

Skills

Cloud infrastructure

Linux

Automation

Python

Go

Terraform

Ansible

Docker

Git

Kubernetes

SQL

CI/CD

Tools

Terraform

Ansible

Docker

Git

Kubernetes

Job description

DigitalOcean is seeking a Senior Technical Account Manager to partner with top business customers, guiding cloud deployments and maximizing value. You will lead technical consultations, design infrastructure, and coordinate with engineering, marketing, and account teams to align customer needs with DigitalOcean’s strategic goals.

You will monitor usage trends, identify risks, and drive growth opportunities while advocating for customers and producing practical documentation and training.