Remote Strategic Tech Support for Enterprise Security

Zenity; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Zenity is seeking a Senior Technical Account Manager to own strategic enterprise relationships and align security architecture with business goals. You will be the trusted partner for security leaders, guiding complex investigations and coordinating with engineering to maintain SLAs and proactive updates.

In this remote US role, you’ll work CST or PST hours, engaging with executives and driving long-term value while shaping product direction through customer feedback and collaboration with

Qualifications

• 3+ years in technical support with technical account management responsibilities or similar roles in security posture management or detection/response.
• Deep understanding of AppSec principles and secure development lifecycle integration.
• Experience working with observability tooling and reporting to executives.
• Excellent written and verbal communications with technical and business stakeholders.
• Experience in high-growth or venture-backed SaaS environments and remote collaboration.

Responsibilities

• Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities.
• Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution.
• Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering.
• Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner.
• Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value.
• Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage.

Skills

Executive-level communication

Ownership

Security posture management

Observability tooling knowledge

Tools

Coralogix

Job description

Zenity is seeking a Senior Technical Account Manager to own strategic enterprise relationships and align security architecture with business goals. You will be the trusted partner for security leaders, guiding complex investigations and coordinating with engineering to maintain SLAs and proactive updates.

In this remote US role, you’ll work CST or PST hours, engaging with executives and driving long-term value while shaping product direction through customer feedback and collaboration with