Enterprise AI Security Technical CSM

Zenity; Northern (KY); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Zenity is seeking a Technical Customer Success Manager to lead the technical and strategic success of our most complex enterprise accounts. You will own executive engagement, coordinate cross‑functional teams, and drive long‑term value realization across deployment, governance, and platform expansion.

The role requires a strong security background, ability to influence roadmap with customer insights, and travel of 20–30% for on‑site engagements.

Qualifications

• Strong background in cybersecurity, application security, and governance frameworks.
• Knowledge of low-code/no-code platforms, AI governance, and data protection.
• Familiarity with OWASP, MITRE, and related frameworks.
• Strong data analysis capabilities.

Responsibilities

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, post‑sale.
• Lead multi‑party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and platform expansion.
• Coordinate joint account motions with customer stakeholders and Zenity teams for strategy and long‑term value realization.
• Run executive‑level strategic reviews to articulate risk posture improvements and roadmap alignment.
• Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline enterprise motions.

Skills

Cybersecurity

Application security

Governance frameworks

Customer-facing

Executive engagement

Job description

Zenity is seeking a Technical Customer Success Manager to lead the technical and strategic success of our most complex enterprise accounts. You will own executive engagement, coordinate cross‑functional teams, and drive long‑term value realization across deployment, governance, and platform expansion.

The role requires a strong security background, ability to influence roadmap with customer insights, and travel of 20–30% for on‑site engagements.