Remote Strategic Programs Lead for Client Success and Value

Lyric; Augusta (ME); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is a trusted leader in healthcare decision intelligence. This remote, full‑time role leads post‑sales programs for strategic clients, coordinating Client Success, Product, Clinical, Analytics, Technology, Content, Operations and Delivery teams to maximize value and adoption.

Applicants must be US-authorized; the role emphasizes governance, risk management, and reporting to meet commitments and escalate issues through leadership channels.

Qualifications

• Seven+ years of experience in program management, client success, or PMO.
• Experience managing detailed cross-functional plans and client-facing initiatives.
• Experience with executive stakeholders and leadership teams.
• Ability to lead through influence without direct reporting authority.
• Experience linking implementation with ongoing operations and adoption.

Responsibilities

• Develop and maintain an integrated program plan covering initiatives, milestones and ownership.
• Translate client objectives into coordinated work across teams.
• Track progress, follow up, and escalate where decisions are needed.
• Coordinate planning across workstreams and capacity constraints.
• Maintain program governance, cadence, and documentation.

Skills

Program management

Client success

Cross-functional coordination

Executive stakeholder engagement

Risk management

Job description

Lyric is a trusted leader in healthcare decision intelligence. This remote, full‑time role leads post‑sales programs for strategic clients, coordinating Client Success, Product, Clinical, Analytics, Technology, Content, Operations and Delivery teams to maximize value and adoption.

Applicants must be US-authorized; the role emphasizes governance, risk management, and reporting to meet commitments and escalate issues through leadership channels.