Remote Strategic Partner Success Manager

Bridgestone Americas, Inc.; Tennessee; Hybrid; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Onboarding program

Mentorship & growth

CSR activities

Global work environment

Work-life balance

Inclusive team

Zusammenfassung

Bridgestone Americas, Inc. is seeking a Strategic Customer Success Manager for a fully remote role, supporting a portfolio of integrated reseller partners. You will drive retention, growth, adoption, and operational excellence in collaboration with Sales, Revenue Operations, Product, Support, Professional Services and Operations.

This is not a Sales role. You will develop Partner Success Plans, conduct quarterly business reviews, monitor partner health, and coordinate cross-functional resources

Qualifikationen

• Bachelor's degree or equivalent relevant experience, plus 5+ years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field.
• At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaaS relationships.
• Experience conducting executive-level business reviews, strategic planning sessions, structured success plans, and multiple concurrent partner initiatives.
• Experience working with integrated resellers, technology alliances, or channel partner ecosystems; experience identifying expansion opportunities and mitigating retention risks.
• Working knowledge of software-as-a-service platforms, application programming interfaces, integrations, implementation processes, and complex customer environments; Salesforce experience preferred.
• Experience in telematics, fleet management, Internet of Things, or enterprise software-as-a-service environments and collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations preferred.

Aufgaben

• Own a portfolio of strategic integrated reseller and software-as-a-service channel partners, helping to develop Partner Success Plans aligned with business objectives, adoption targets, growth opportunities, and risks.
• Build relationships with executive and operational stakeholders, lead quarterly business reviews, monitor partner health, and serve as the primary escalation point for strategic concerns.
• Drive partner retention, revenue growth, expansion, sales effectiveness, and market penetration in collaboration with Channel Sales and other internal teams.
• Coordinate cross-functional resources to resolve complex operational, technical, implementation, and customer experience challenges and ensure effective lifecycle handoffs.
• Guide partner onboarding, training, adoption and use of Azuga tools, integrations, programs, support resources, and operational best practices.
• Help to develop scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives for integrated partners.

Kenntnisse

Customer relationship management

Strategic account planning

Executive communication

Cross-functional collaboration

Sales/revenue mindset

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Jobbeschreibung

Bridgestone Americas, Inc. is seeking a Strategic Customer Success Manager for a fully remote role, supporting a portfolio of integrated reseller partners. You will drive retention, growth, adoption, and operational excellence in collaboration with Sales, Revenue Operations, Product, Support, Professional Services and Operations.

This is not a Sales role. You will develop Partner Success Plans, conduct quarterly business reviews, monitor partner health, and coordinate cross-functional resources