Remote Field Account Manager — Fleet Operations

Bridgestone Americas, Inc.; Connecticut; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding and mentorship

CSR activities

Global, dynamic work environment

Work-life effectiveness support

Inclusive team

Job summary

Bridgestone Americas, Inc. is seeking a Field Account Manager, Fleet Operations who will drive day-to-day B2B results and strengthen relationships for national, regional, and local SMB fleet accounts.

The role is remote-based with a strong preference to be based in Denver, CO, reflecting the team location. You will lead strategic plans to grow revenue and gross profit, coordinating with local field teammates and cross-functional teams to deliver on service promises and client satisfaction.

Qualifications

• Proven track record of success in sales, particularly managing fleet accounts.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Deep understanding of the industry and market dynamics.
• Ability to travel to meet with clients across the assigned territory.
• Bachelor's degree in business, sales, or a related field.
• Live in or around the Denver, CO area.

Responsibilities

• Own profitable fleet business at territory level.
• Drive day-to-day business development to meet/exceed sales goals for national, regional, and local SMB accounts in assigned territory.
• Build and nurture strong relationships with national account key decision makers at the local level to understanding their business needs and goals to drive greater penetration within the existing customer base.
• Guide the implementation of national account specific business plans and serve as the primary national account contact at the field level to foster growth and profitability.
• Lead the training of store teammates to drive SMB account strategy.
• Partner cross-functionally with the operations, field, and marketing teams to deliver on our service promises.
• Evaluate issues preventing fleet sales; address customer concerns, resolving issues, and ensure timely response to inquiries.
• Manage and resolve escalated fleet customer defined issues (including billing and customer satisfaction).
• Serve as a leader and subject matter resource on BSRO to fleet accounts.
• Lead in person planning meetings with national accounts at local locations to capture business opportunities.
• Understand customer needs and provide product and service recommendations to drive customer satisfaction.
• Cultivate local store connections with store managers and teammates.
• Ensure BSRO store teams are aware of all tools available to them for managing fleets.
• Responsible for delivering business results and action items during weekly Region meetings.
• Conduct quarterly business reviews with field leaders to understand their needs while highlighting the B2B business trends within their Region.

Skills

Fleet sales

Account management

Negotiation

Relationship-building

Travel readiness

Education

Bachelor's degree in business, sales, or related field

Job description

Bridgestone Americas, Inc. is seeking a Field Account Manager, Fleet Operations who will drive day-to-day B2B results and strengthen relationships for national, regional, and local SMB fleet accounts.

The role is remote-based with a strong preference to be based in Denver, CO, reflecting the team location. You will lead strategic plans to grow revenue and gross profit, coordinating with local field teammates and cross-functional teams to deliver on service promises and client satisfaction.