Remote Strategic Partner Success Manager

Bridgestone Americas, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Bridgestone Americas, Inc. is seeking a Strategic Customer Success Manager to manage a portfolio of high-value reseller and software-as-a-service partners remotely across the United States, driving retention, adoption, and growth.

You will collaborate with Sales, Product, Support and Operations to align objectives, run quarterly business reviews, and scale partner programs while ensuring exceptional customer outcomes.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years in Customer Success, Account/Channel/Partner Management or related area.
• Experience with enterprise-size customers and complex SaaS relationships.
• Experience conducting executive-level business reviews and strategic planning with partners.
• Familiarity with SaaS platforms, APIs, integrations, and cross-functional collaboration.

Responsibilities

• Own a portfolio of strategic reseller and SaaS channel partners; develop Partner Success Plans with objectives, adoption targets, growth opportunities, and risks.
• Lead quarterly business reviews with executives; monitor partner health and serve as escalation point for strategic issues.
• Drive partner retention, revenue growth, expansion, and market penetration with internal teams.
• Coordinate cross-functional resources to resolve operational/technical/implementation and customer experience challenges; ensure effective lifecycle handoffs.
• Guide onboarding, training, adoption, and use of Azuga tools and programs; develop scalable success playbooks and escalation processes.

Skills

Executive relationships

Strategic accounts

SaaS platforms

Channel partnerships

Sales collaboration

Education

Bachelor's degree

Tools

Salesforce

CRM tools

Job description

Bridgestone Americas, Inc. is seeking a Strategic Customer Success Manager to manage a portfolio of high-value reseller and software-as-a-service partners remotely across the United States, driving retention, adoption, and growth.

You will collaborate with Sales, Product, Support and Operations to align objectives, run quarterly business reviews, and scale partner programs while ensuring exceptional customer outcomes.