Remote Fleet Account Manager — SMB Growth & Partners

Bridgestone Americas, Inc.; Bellevue (WA); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Onboarding program

Mentorship opportunities

CSR activities

Global work environment

Job summary

Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, is seeking a Field Account Manager, Fleet Operations. This remote-based role focuses on national SMB fleet accounts across the United States, driving revenue growth and customer satisfaction while leveraging local BSRO teammates.

The position favors candidates based in the Denver, CO area, with travel to client sites as needed and a strong emphasis on building strategic relationships with national account decision makers.

Qualifications

• Proven track record of success in sales, particularly managing fleet accounts.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Deep understanding of the industry and market dynamics.
• Ability to travel to meet with clients across the assigned territory.
• Live in or around the Denver, CO area.

Responsibilities

• Own profitable fleet business at territory level.
• Drive day-to-day business development to meet/exceed sales goals for national, regional, and local SMB accounts in assigned territory.
• Build and nurture strong relationships with national account key decision makers at the local level to understand their business needs and goals to drive greater penetration within the existing customer base.
• Guide the implementation of national account specific business plans and serve as the primary national account contact at the field level to foster growth and profitability.
• Lead the training of store teammates to drive SMB account strategy.
• Partner cross-functionally with the operations, field, and marketing teams to deliver on our service promises.
• Evaluate issues preventing fleet sales; address customer concerns, resolving issues, and ensure timely response to inquiries.
• Manage and resolve escalated fleet customer defined issues (including billing and customer satisfaction).
• Serve as a leader and subject matter resource on BSRO to fleet accounts.
• Lead in person planning meetings with national accounts at local locations to capture business opportunities.
• Understand customer needs and provide product and service recommendations to drive customer satisfaction.
• Cultivate local store connections with store managers and teammates.
• Ensure BSRO store teams are aware of all tools available to them for managing fleets.
• Responsible for delivering business results and action items during weekly Region meetings.
• Conduct quarterly business reviews with field leaders to understand their needs while highlighting the B2B business trends within their Region.

Skills

Fleet sales

Communication skills

Negotiation

Relationship building

Travel willingness

Education

Bachelor's degree in business

Job description

Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, is seeking a Field Account Manager, Fleet Operations. This remote-based role focuses on national SMB fleet accounts across the United States, driving revenue growth and customer satisfaction while leveraging local BSRO teammates.

The position favors candidates based in the Denver, CO area, with travel to client sites as needed and a strong emphasis on building strategic relationships with national account decision makers.