Remote Strategic Enterprise Client Success Lead

Community Brands; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Flexible Planned Paid Time Off

Remote Work Flexibility

Employer-Paid Parental Leave

Zusammenfassung

Momentive Software seeks a Strategic Client Success Manager to own the post-implementation relationship for Tier 1 enterprise clients, guiding onboarding through renewal and driving measurable outcomes. You will build executive-level relationships, orchestrate cross-functional teams, and translate client goals into structured success plans to maximize value and retention.

You will lead quarterly business reviews with senior stakeholders, monitor health metrics, and ensure smooth renewals while

Qualifikationen

• Experience managing enterprise or strategic accounts in B2B SaaS.
• Experience driving adoption, improving health scores, and retaining complex, high-value accounts.
• Experience leading executive-level business reviews with C-suite and VP-level stakeholders.

Aufgaben

• Serve as the primary relationship owner for a portfolio of Tier 1 enterprise clients post-implementation, from onboarding through renewal.
• Lead structured onboarding for new enterprise clients with success plans and adoption milestones.
• Monitor client health using product utilization data, NPS, and stakeholder sentiment; act early when risk appears.
• Build relationships at multiple levels of the client organization, including C-suite and VP-level stakeholders.
• Lead quarterly business reviews (QBRs) linking product usage to client goals and value.
• Own renewal readiness and coordinate with Account Manager to ensure timely renewals.
• Orchestrate cross-functional resources (Support, Product, Implementation, Professional Services) to resolve issues.
• Track key metrics: GRR, health scores, NPS, and product utilization.
• Maintain accurate Salesforce records: success plans, health notes, stakeholder maps, renewal timelines.

Kenntnisse

Enterprise client management

Executive relationship building

Renewal strategy

Cross-functional collaboration

Data-driven storytelling

Tools

Salesforce

Gainsight

Totango

ChurnZero

Excel

PowerPoint

Jobbeschreibung

Momentive Software seeks a Strategic Client Success Manager to own the post-implementation relationship for Tier 1 enterprise clients, guiding onboarding through renewal and driving measurable outcomes. You will build executive-level relationships, orchestrate cross-functional teams, and translate client goals into structured success plans to maximize value and retention.

You will lead quarterly business reviews with senior stakeholders, monitor health metrics, and ensure smooth renewals while