Strategic Enterprise Client Success Lead

Bertelsmann; Morrisville (NC); Híbrido; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k match and health benefits

Generous PTO and parental leave

Hybrid work environment with remote/On

Descripción de la vacante

Relias in Morrisville, NC is seeking an Enterprise Client Success Manager to own the post-sale lifecycle for a portfolio of enterprise accounts. You will drive adoption, track value realization, and lead renewal conversations with cross-functional teams to ensure retention and revenue growth.

You will tailor engagement strategies to executive sponsors and operational leaders, coordinate with Sales, Professional Services, Support, and Product, and execute playbooks to remove barriers while

Formación

• 5+ years of relevant experience in customer success, account management, or renewals.
• Demonstrated experience managing complex client relationships and coordinating internal stakeholders.
• Experience using data to prioritize work and support retention decisions.
• Bachelor’s degree in Business, Communications, Marketing, Healthcare Administration, or related field.
• Commercial fluency and confidence in renewal conversations.

Responsabilidades

• Owning the post-sale relationship and renewal outcomes for assigned enterprise accounts.
• Developing and executing a value-based success plan with stakeholders.
• Coordinating with cross-functional teams to remove barriers and drive adoption.
• Leading renewal conversations, pricing discussions, and contract terms within guardrails.
• Maintaining renewal opportunities, risks, and next steps in CRM systems.
• Providing feedback to product and services teams to improve customer outcomes.

Conocimientos

Customer success

Account management

Renewals

Communication

Analytical

Educación

Bachelor’s degree in Business, Communications, Marketing, Healthcare Administration, or related field

Herramientas

Salesforce

CRM platforms

Descripción del empleo

Relias in Morrisville, NC is seeking an Enterprise Client Success Manager to own the post-sale lifecycle for a portfolio of enterprise accounts. You will drive adoption, track value realization, and lead renewal conversations with cross-functional teams to ensure retention and revenue growth.

You will tailor engagement strategies to executive sponsors and operational leaders, coordinate with Sales, Professional Services, Support, and Product, and execute playbooks to remove barriers while